Consultation for Services
Every service includes our signature complimentary consultation.Your Service Provider will take the time to understand your desired outcome.
Based on the consultation, at times, changes will be made to the original services that were scheduled.
Multiple visits may need to be scheduled to achieve the desired outcome or for timing purposes.
Changes to services, pricing and maintenance plans should be agreed upon by both parties at this time.
To ensure clear and transparent communication, you may be asked to complete a Consultation Agreement Form.
Cancellation & “No Show” Policy
We understand that plans change.
In order to best serve our clients and our staff we ask that you notify us at least 24 hours prior to your scheduled service should you need to cancel or reschedule.
Appointments that are canceled or rescheduled less than 24 hours prior to appointment may be subject to a fee equal to 50% of the scheduled service(s) for the day.
“No Show” appointments may be subject to a fee equal to 100% of the scheduled service(s) for the day.
All cancellation fees will be charged using the credit card on file. If we do not have a credit card on file, we will contact you for payment and require a credit card on file to reserve future appointments.
All clients under the age of 18 must have a parent or guardian present during the consultation. We prefer parent or guardian to be in person, phone calls only when necessary. This is to ensure the client and parent fully understand the services being performed, pricing, and maintenance required.
Please make childcare arrangements for children who do not have an appointment for services.
We do our very best to ensure that you are thrilled with your service experience at Lords & Ladies. In the event that you are not completely satisfied, please contact the location services were received within one week of your service and we will be happy to schedule you for a redo service free of charge.
Ideally your redo will be scheduled with the same provider; if you request a different provider, the salon manager will determine an appropriate alternative provider for you.
Our goal is to achieve the desired results of the client as well as maintain the integrity of their hair. At times, the request of the client may be unachievable and we reserve the right to suggest alternative services at that time.
Product & Retail Policies
Products purchased in the salon or on llsalons.com may be exchanged within 30 days of purchase.
If the replacement item price is greater than the original product, the customer is responsible to pay the difference.
Sorry, NO CASH REFUNDS.
ALL SALES FINAL for all Tools, brushes, and makeup.
GHD HOT TOOLS & BRUSHES – Please see manufacturer’s warranty regarding defective products.
In order to maintain the most relaxed atmosphere possible, please make sure all devices are silenced during your visit.
Right to Refuse Service
L&L reserves the right to refuse service to any customer who is demonstrating inappropriate behavior to any member of our staff.
Head Lice Policy
It is against Pennsylvania State Board policy to perform services on clients with head lice. If a client is diagnosed with head lice while receiving a service in the salon we will not be able to complete services the same day. Please consult with your pharmacist or physician for care instructions and the client may return to the salon after 14 days of treatment.
We are not responsible for loss or damage to your vehicle while parked in our lot.
We are not responsible for damage to clothing. Smocks are available for your protection.
Prices are subject to change without notice.
Gift Card Policies
Gift Cards are valid on services and products. They may not be redeemed for cash, are nonrefundable and never expire. Not responsible if lost, stolen, destroyed or used without permission.
Lords & Ladies Salons and Medical Spa reserves the right to charge an inactivity fee on gift cards that have not had any transactions for at least twelve months.
$10 Reissue Fee will be applied to the transfer of any gift card balances to a new card.
Discounted Holiday & Mother’s Day Gift Cards
20% Off Holiday Gift Cards may be redeemed starting 12/26.
20% Off Mother’s Day Gift Cards may be redeemed starting on Mother’s Day.
Discounted Gift Cards may not be redeemed for cash, gratuity, to purchase any other Gift Cards, or be redeemed with Friends & Family discount.
Lords & Ladies is NOT responsible for Gift Cards if lost or stolen. In the event that a Gift Card is lost, damaged, or stolen, a new gift card can be issued for a $10 reissue fee.
PLEASE NOTE: At this time, we cannot accept Gift Cards as payment for online purchases.
Free Gift with Purchase
At times, Lords & Ladies will offer promotions that include a “Free Gift with Purchase”.
These items are:
Valid while supplies last.
Sorry, no returns, exchanges, or substitutions.
No cash value.
All orders of $50 or more will receive FREE USPS Priority Mail.
Orders less than $50 will receive $8 flat rate via USPS Priority Mail.
Gift Cards of any denomination will receive $8 flat rate shipping via USPS Priority Mail.
Shipping times may vary by seasonality, location, and as a result other factors.
At this time we are shipping to the contiguous U.S. only.
FREE Samples have no cash value and cannot be returned or exchanged for credit or other items.
LL Salon Group
Lords & Ladies Salons are independently owned and operated. Please direct all salon and medspa questions, comments, and inquiries to the location.