Customer Care Manager Jobs Reading, PA

Customer care manager jobs in Reading, PA are important at Lords & Ladies Salon and Medical Spa. With more than three decades of experience in the beauty industry, we are definitely doing something right and that starts with customer care!

Lords & Ladies is a family owned business established in 1984. We pride ourselves in being industry leaders in education and customer service. Our staff have access to more than 700 hours of continuing education courses each year and many of our classes are taught by world-renowned professionals.

Customer care is essential to our success, and we take it seriously. We want all our clients to leave our salons looking and feeling their best. Obviously, our Massage Therapists, Hair Stylists, Estheticians, Nail Technicians, and Registered Nurses play a significant part in that, but our customer care professionals are integral to the overall experience at our salons.

And, at Lords & Ladies you can use your customer care manager experience to continue growing toward your own goals. We offer compensation and benefits that exceed industry standards and we are always looking to help our staff evolve and excel in all areas.

Our Services Include

Men’s Hair Care
Women’s Hair Care
Nail Care
Hydrafacial
Waxing
Facials
Massages
…and more

Schedule Your Appointment Online

Manage Well

We believe that there are several qualities that make great customer care managers. And, when you work for Lords & Ladies it is important that you manage well. If you are not sure you will meet our expectations, here are the qualities we believe make customer care managers exceptional:

Client Driven Attitude. Clients should be at the forefront of all you do. Having an attitude that makes clients a priority will serve you well here and impact the staff you oversee.
Communications Expert. The only way to build a solid team is to be an expert communicator. Solid communication abilities build relationships. You must be able to effectively communicate with a wide range of personalities and communication styles.
Overflowing Empathy. Empathy is essential when you are managing a team. It is also necessary for resolving client situations. You need to be able to put yourself in your team's shoes and those of the clients we serve.
Priority Guru. As a manager, it is your job to help your team balance the workload in front of them. This means you must understand how to prioritize and focus energy efficiently.
Gifted Motivator. While you will always have to motivate yourself, you will also need to encourage those on your team to live up to their best potential. You will create an environment where your team functions proactively and with integrity.

We understand that no checklist of qualities is going to guarantee that one person is a better manager than another. However, in the last three decades we have learned a great deal about what keeps our teams excited and successful. So, if you are considering applying for a position with us it would be a good idea to ensure you can meet these qualifications.

Customer care manager jobs in Reading, PA are a great way to connect to an industry that you are interested in. If you enjoy helping people look and feel their best, then Lords & Ladies Salon and Medical Spa might just be the perfect place for you. Give us a call at (844) 725-6655 for more information or fill out an application online or in one of our salon locations.

7 Locations Throughout Berks County & Montgomery County, PA

Douglassville Salon

15 Old Swede Road
Douglassville, PA 19518

With the success of the Pottstown Salon in Montgomery County, a decision was made to open a salon in Berks County. Thus, in April 1988, our Douglassville Salon opened its doors…Learn More