Guest Service Jobs Reading, PA

Lords & Ladies Values

When you choose to serve people in this industry it is important to understand our values:

• Professionalism- Our staff members are highly trained and educated. We arrive to work in professional attire and treat one another with respect.
• Respect- This respect extends from ourselves, to each other, and for our profession.
• Education- We offer 700 hours of continuing education opportunities every year. And, even if you start with us in a “desk” position you will be given the opportunity to grow into other areas if you are so inclined.
• Client Service- We connect with the people we serve by allowing them to enter into a welcoming environment, have positive experiences, and by creating amazing results.
• Integrity- In a humble attempt to live by our values, we work, daily, to earn the trust and admiration of our clients.
• Teamwork- Success at Lords & Ladies is bigger than any one of us and it depends on each and every one of us.

With all that in mind, it is important for you to understand our purpose to ensure it aligns with your own professional goals. Lords & Ladies' purpose is to connect with every person we meet and to transform beauty into feelings and confidence, inspiration and joy; through our artistry, humility, empathy, and human kindness.

Tips for Improving Your Guest Service Skills

If you are considering working in guest services at our salons, you might benefit from these tips for improving your guest service skills:

1. Actively Listen– You are working with real people who have real concerns and questions. It is important that our customers feel heard and understood. Spend some time practicing focusing on the person speaking to you and asking questions to clarify.
2. Empathize- Try to see problems and concerns through the customer's eyes. Imagine how those situations make him/her feel. If our customers feel like they are understood by you, they will be more receptive to your advice.
3. Be Informed- We offer many product lines for hair and beauty needs. It is important that you understand our products and services. You will be better able to meet our client needs when you are comfortable with the products we utilize.
4. Communicate- Exceptional customer service requires clear written and verbal communication abilities. Use a natural and uplifting tone while providing appropriate explanations and help.

Guest service jobs in Reading, PA may be plentiful. However, working at a Lords & Ladies Salon and Medical Spa will give you the opportunity to evolve and excel. Give us a call at (844) 725-6655 if you have any questions. You can also stop by one of our locations for a traditional application or apply online.

7 Locations Throughout Berks County & Montgomery County, PA